Southern Cross
What is Southern Cross Easy Claim?
Southern Cross Easy-claim is a convenient way for Southern Cross members to claim for eligible healthcare services at the time of purchase, without completing a claim form.
Remember to bring your Southern Cross Member card, app or membership number with you to the appointment, as proof of membership.
How to use Easy Claim
If you are a Southern Cross member you will be able to take advantage of our Southern Cross easy-claim service at Keith Nelson. Simply bring your Southern Cross Membership Card to reception, when you are paying for eligible treatments and services.
If your plan covers the treatment or service and it qualifies, Southern Cross will reimburse the claim directly and you’ll only pay any remaining contribution you’re responsible for, so you don’t have to worry about filling out claim forms or waiting for a refund.
Frequently Asked Questions
Does every Southern Cross member have access to this service?
Southern Cross members can use Easy-claim for dental treatment if:
- Your policy has a dental and hygienist benefit and the treatment you receive qualifies for cover under that benefit. Nonessential treatments such as whitening are not covered (refer to your policy document or call Southern Cross for details)
- You have sufficient benefit left on your policy to cover the charges.
Do I need to show my membership card to make an Easy-claim?
Presenting your Southern Cross Member card is the easiest way to make an Easy-claim, but if you do forget your card on the day we can use your full name and date of birth to find your details.
Will I have to pay any money toward my treatment at the practice?
This depends on what policy you have and how much benefit you have left on your policy. You may be required to pay a portion of the total charges at the time of payment and in some cases you will have to pay the total bill.
If you have any questions regarding your Southern Cross policy including whether you are entitled to dental coverage, please call Southern Cross directly on 0800 800 181.
*Conditions of Southern Cross Health Society Easy-claim: Your Member card is an accepted means of identification to electronically claim for qualifying healthcare products and services at selected health service providers. When you claim electronically for eligible healthcare services for yourself (or anyone else named on the policy) Southern Cross Medical Care Society deems this to be a claim under your policy, and you authorise Southern Cross Medical Care Society to process the claim in accordance with your policy coverage (or the policy coverage for the other person named on the policy) and pay the selected health service provider direct. The policyholder will receive all communications from Southern Cross Medical Care Society in relation to each electronic claim. At any time, you may advise Southern Cross Medical Care Society that you do not wish to electronically claim.
What Our Happy Clients Say
We are your family of dental practitioners known as “the dental family for your family”. Our aim is to make your visit with us as comfortable and enjoyable as possible, and at the same time, give you the very best in dental care.
